Shipping policy

At Sugav, we are committed to ensuring that your shopping experience is smooth, secure, and timely. Please review our shipping and delivery guidelines below:

Order Processing

  • All orders are processed on a Cash on Delivery (COD) basis within 24 hours of placement.

  • Once dispatched, customers will receive confirmation via SMS/WhatsApp or email.

Delivery Timelines

  • Karachi: Orders are typically delivered within 2–4 business days after dispatch.

  • Rest of Pakistan: Orders are delivered within 3–5 business days after dispatch.

  • Delivery timelines may vary slightly due to courier partner operations, weather conditions, or public holidays.

Dispatch

  • Orders are dispatched from our Karachi warehouse within 24 hours of confirmation.

Non-Receipt of Orders

If you do not receive your product within the 7-8 days of placing the order, please contact our support team immediately for resolution:

Important Notes

  • Please ensure accurate delivery details (name, address, phone number) at checkout to avoid delays.

  • In case of delivery attempts failure due to incorrect information or unavailability of the customer, re-delivery may take additional time.